2025 - December Newsletter

Welcome to the December newsletter! 

As we close out the year, we want to take a moment to extend our heartfelt thanks to each of you. Your dedication, expertise, and unwavering support for your clients have made a real difference. We truly appreciate all the hard work you've put in, and we are grateful to have you as part of our community. 

Wishing you a joyful, healthy, safe and fulfilling New Year ahead! 
 

General Updates  

HCF – New Requirements 

Moving forward, all Healthy Mind sessions will require a quick post-survey for psychologists to complete in order to track where they are referring clients, the Customer Service team will add this into the client file for you to view but you can also locate this on the Psych Hub below - https://mymirror.snapforms.com.au/form/hcf-healthy-minds-referral-pathways 

You can also refer to the HCF info sheet for referral pathway information here - Health Care Fund (HCF) – My Mirror 

MBS Referral changes 

Medicare has recently made updates regarding Better Access referral requirements for Psychologists, and an updated information sheet has been added to the Psychologist Hub for your reference. Please take a moment to review these changes. You can find the details under MBS Referral changes – My Mirror 

Here are the main changes: 

1. Referrals no longer need to name the treating health professional
2. If the number of sessions is missing, exceeds six sessions, or surpasses a combined total of ten (the calendar year limit), the allied health professional must confirm in writing with the referrer.

It is essential for all psychologists to review new referrals as soon as appointments are scheduled. While the Customer Service team does review referrals received, they cannot manage those uploaded directly by clients to their accounts. Therefore, we ask that you please check your new client referrals and uploaded documents to ensure everything is accurate. 

If you notice any discrepancies, please flag them with either the client or Customer Service as soon as possible to allow adequate time for corrections and prevent the cancellation of any sessions. 

Peer Supervision 

We’d like to check in on the status of our peer supervision groups. We’re interested in knowing which groups or pairs are still running, if you’d like to switch to a different peer supervisor, or if you're not currently in a group or pair but would like to join one. Please take a moment to complete the survey below to help us better understand your peer supervision needs -  Peer Supervision Survey.  

You will hear from us shortly if you have flagged that you are interested in joining a peer supervision arrangement. 

Cultural Competency  
My Mirror has recently updated the platform to allow psychologists to indicate whether they have completed additional cultural competency training to provide culturally safe and sensitive services for Aboriginal and Torres Strait Islander clients. If you have completed any relevant training and would like to indicate your allyship to potential clients, you can update your profile and add a note to explain what the training means to you. 

By selecting this additional competency, you will become visible to clients who are specifically looking for a psychologist with this expertise. This will allow for better matching between clients and psychologists. 

Support over Christmas  
Just a reminder that the customer service team ([e-mail]) will be on skeleton staff over the annual shut down period which will run from Monday, 22 December 2025 through to Friday, 2 January 2026, but will not be working public holidays or outside of standard My Mirror business hours. 

During this time the My Mirror operational team will be unavailable, however from a clinical perspective Rachel our Clinical Director will be available for critical incident or risk escalations. Please call her mobile [phone] as she won't be actively monitoring her emails 
 

Platform Updates 

Update to SMS booking confirmations sent to psychologists 

Change - 

• An SMS booking confirmation will now only be sent if a booking is made within 24h of the session, (instead of for every booking made) 

Remains the same - 

• Email confirmations of all session bookings 
• SMS 15 minutes before every session

Matching Tool

Clients using the matching tool now have a more helpful experience when no matches are found, with clearer filters and options to adjust their search. 
 

Security 
All active sessions are now logged out after a password reset for improved security