Couples

My Mirror now offers an 80-minute online couples therapy session designed to support relationships in a structured and professional setting. Below is a guide to help psychologists navigate the couples therapy feature, from session details to technical setup.

Session Details

• Each session lasts 80 minutes, providing ample time for both partners to share and explore their concerns.
• Sessions are private and secure, conducted via My Mirror’s encrypted platform.
• Partners can join from different locations or use the same device.

Billing & Medicare

• Medicare rebates do not apply – All couples therapy sessions are billed under private fees.
• Billing is linked to the primary account holder, who is responsible for managing payments and cancellations.

Psychologist Matching & Booking Considerations

• Help seekers can use the Get Matched tool to find a psychologist who aligns with their relationship goals.
• If a help seeker is already seeing a My Mirror psychologist for individual therapy, they must choose a different psychologist for couples therapy to ensure specialised and unbiased support.
• Upcoming bookings will indicate whether the session is for individual therapy or couples therapy.

Linking Partner Accounts

• Partner accounts must be linked to book a couples therapy session.
• Help seekers can confirm their partner link via the Settings tab.
• Accounts can be unlinked via the Settings tab, but only if there are no existing bookings.

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Joining a Couples Therapy Session as a Psychologist

Accessing the Session

1. Log into your My Mirror psychologist account and navigate to your upcoming sessions.
2. Locate the couples therapy session, where both clients’ names will be listed.
3. Click "Join Session."

Preparing for the Session

Before entering, you’ll be prompted to:

• Set up your camera & audio settings.
• Choose a virtual background (if needed).
• Click "Join Session" to enter.

Features Available During the Session

Once inside the session, you’ll have access to several tools:

• Microphone & Video Controls – Mute/unmute yourself or turn your camera on/off.
• Participants List – View client names and presence in the session.
• Chat Feature – Send messages within the session.
• Screen Sharing – Share relevant materials with clients.
• Session Booking – Schedule a future session (customer booking or in-session booking).
• Leave Session – Exit when the session concludes.

Additionally, at the top bar, you can:

• Access attendee contact details (useful for troubleshooting technical issues).
• Adjust the view mode between Gallery View (all participants visible) or Speaker View (focus on the active speaker).

For more information, see our client support hub under Couples Therapy.

In session technical issues - Merge couples calls

In the event of in session technical issues, learn how to seamlessly merge a couples therapy call between two clients on My Mirror. This guide walks you through the process of ensuring both partners are able to connect via phone if there are in session technical issues.